Welcome to Pavitra Laundry. These Terms and Conditions (“Terms”) govern your use of our laundry services and facilities. By using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Service agreement
- We provide professional laundry and dry cleaning services for personal and commercial use.
- All services are subject to availability and our operational hours.
- We reserve the right to refuse service for items that may damage equipment or other garments.
2. Customer responsibilities
Important customer obligations
- Check all pockets and remove personal items before dropping off garments
- Inform us of any stains, damage, or special care requirements
- Provide accurate contact information for service notifications
- Collect items within the specified timeframe
- Pay all charges in full at the time of service or pickup
3. Pricing and payment
Accepted payment methods
- Cash payments
- Credit/Debit cards
- Mobile payments
- Account billing (approved customers)
Pricing policy
- Prices are subject to change without notice
- Special items may incur additional charges
- Rush service available at premium rates
- Discounts available for bulk orders
4. Liability and insurance
5. Unclaimed items
Items not collected within 90 days of completion will be considered abandoned. We reserve the right to dispose of unclaimed items and will not be held responsible for any loss.
Storage fees may apply for items held beyond the normal pickup period.
6. Privacy policy
We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to provide our services and will not share your information with third parties without your consent.
Your personal information is used solely for service delivery, customer communication, and account management purposes. See our Privacy Policy for the full details.
7. Modifications to terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website and at our facilities. Continued use of our services after any changes constitutes acceptance of the modified Terms.
8. Contact information
- Email support
- inquiry@pavitralaundry.com
- Phone support
- +91 98980 82042
- Registered address
- Pavitra Laundry Private Limited, T-6, Third Floor, Satyam Plaza, Opp. Suketu Residency, Ankur Char Rasta, Nikol, Ahmedabad, Gujarat 382350. Get directions
9. Governing law
These Terms are governed by the laws of the jurisdiction in which our services are provided. Any disputes will be resolved through binding arbitration or in the courts of competent jurisdiction.