Terms & Conditions
Please read these terms carefully before using our laundry services.
Introduction
Welcome to our Laundry System. These Terms and Conditions ("Terms") govern your use of our laundry services and facilities. By using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Service Agreement
We provide professional laundry and dry cleaning services for personal and commercial use.
All services are subject to availability and our operational hours.
We reserve the right to refuse service for items that may damage equipment or other garments.
2. Customer Responsibilities
Important Customer Obligations
- • Check all pockets and remove personal items before dropping off garments
- • Inform us of any stains, damage, or special care requirements
- • Provide accurate contact information for service notifications
- • Collect items within the specified timeframe
- • Pay all charges in full at the time of service or pickup
3. Pricing and Payment
Accepted Payment Methods
- • Cash payments
- • Credit/Debit cards
- • Mobile payments
- • Account billing (approved customers)
Pricing Policy
- • Prices are subject to change without notice
- • Special items may incur additional charges
- • Rush service available at premium rates
- • Discounts available for bulk orders
4. Liability and Insurance
Limitation of Liability
Our liability for lost or damaged items is limited to 10 times the cleaning charge or the item's depreciated value, whichever is less. We are not responsible for:
- • Items left in pockets
- • Damage due to pre-existing conditions
- • Color bleeding or fading from defective dyes
- • Garments with manufacturer's defects
- • Items not collected within 90 days
5. Unclaimed Items
Items not collected within 90 days of completion will be considered abandoned. We reserve the right to dispose of unclaimed items and will not be held responsible for any loss.
Storage fees may apply for items held beyond the normal pickup period.
6. Privacy Policy
We respect your privacy and are committed to protecting your personal information. We collect only the information necessary to provide our services and will not share your information with third parties without your consent.
Your personal information is used solely for service delivery, customer communication, and account management purposes.
7. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website and at our facilities. Continued use of our services after any changes constitutes acceptance of the modified Terms.
8. Contact Information
Email Support
contact@pavitralaundry.com
Phone Support
+91 98980 82042
9. Governing Law
These Terms are governed by the laws of the jurisdiction in which our services are provided. Any disputes will be resolved through binding arbitration or in the courts of competent jurisdiction.