Privacy Policy
Your privacy is important to us. Learn how we protect your personal information.
Introduction
At LaundryPro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our commercial laundry services.
This policy applies to all customers using our services, including hospitals, hostels, hotels, and other commercial clients. By using our services, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
- • Name and contact details
- • Business/organization information
- • Billing and payment information
- • Service preferences and requirements
- • Communication history
Service Information
- • Pickup and delivery addresses
- • Service history and preferences
- • Item descriptions and special instructions
- • Quality feedback and complaints
- • Payment and billing records
2. How We Use Your Information
Service Delivery
To provide pickup, cleaning, and delivery services according to your specifications.
Communication
To send service notifications, delivery updates, and respond to inquiries.
Payment Processing
To process payments, generate invoices, and maintain billing records.
Service Improvement
To analyze service performance and improve our operations and customer experience.
3. Information Sharing and Disclosure
We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- • With service providers who assist in our operations (delivery partners, payment processors)
- • When required by law or legal proceedings
- • To protect our rights, property, or safety
- • With your explicit consent
4. Data Security
Technical Safeguards
- • Encrypted data transmission
- • Secure servers and databases
- • Regular security audits
- • Access controls and authentication
Physical Security
- • Secure facilities and storage
- • Employee background checks
- • Confidentiality agreements
- • Limited access to customer data
5. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill our legal obligations:
- • Active customer data: Retained while you use our services
- • Transaction records: Retained for 7 years for tax and accounting purposes
- • Communication records: Retained for 3 years for quality assurance
- • Marketing data: Retained until you opt out or request deletion
6. Your Privacy Rights
Access & Control
- • Request access to your personal data
- • Update or correct your information
- • Request deletion of your data
- • Opt out of marketing communications
Data Protection
- • Request data portability
- • Object to data processing
- • Restrict processing of your data
- • File complaints with authorities
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website and mobile app:
- • Essential cookies for website functionality
- • Analytics cookies to understand user behavior
- • Preference cookies to remember your settings
- • Marketing cookies for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
8. Third-Party Services
We work with trusted third-party service providers to deliver our services:
- • Payment processors for secure transactions
- • Delivery partners for pickup and delivery services
- • Cloud service providers for data storage
- • Analytics services for performance monitoring
All third-party providers are required to maintain appropriate security measures and use your information only for specified purposes.
9. Contact Information
Privacy Officer
contact@pavitralaundry.com
Privacy Hotline
+91 98980 82042
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to active customers
- • Providing notice through our service communications
The effective date of this policy is prominently displayed at the top of this page.