At Pavitra Laundry, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our commercial laundry services.

This policy applies to all customers using our services, including hospitals, hostels, hotels, and other commercial clients. By using our services, you consent to the practices described in this policy.

1. Information we collect

Personal information

  • Name and contact details
  • Business/organization information
  • Billing and payment information
  • Service preferences and requirements
  • Communication history

Service information

  • Pickup and delivery addresses
  • Service history and preferences
  • Item descriptions and special instructions
  • Quality feedback and complaints
  • Payment and billing records

2. How we use your information

  • Service delivery. To provide pickup, cleaning, and delivery services according to your specifications.
  • Communication. To send service notifications, delivery updates, and respond to inquiries.
  • Payment processing. To process payments, generate invoices, and maintain billing records.
  • Service improvement. To analyze service performance and improve our operations and customer experience.

3. Information sharing and disclosure

4. Data security

Technical safeguards

  • Encrypted data transmission
  • Secure servers and databases
  • Regular security audits
  • Access controls and authentication

Physical security

  • Secure facilities and storage
  • Employee background checks
  • Confidentiality agreements
  • Limited access to customer data

5. Data retention

We retain your personal information only for as long as necessary to provide our services and fulfill our legal obligations:

  • Active customer data: Retained while you use our services
  • Transaction records: Retained for 7 years for tax and accounting purposes
  • Communication records: Retained for 3 years for quality assurance
  • Marketing data: Retained until you opt out or request deletion

6. Your privacy rights

Access and control

  • Request access to your personal data
  • Update or correct your information
  • Request deletion of your data
  • Opt out of marketing communications

Data protection

  • Request data portability
  • Object to data processing
  • Restrict processing of your data
  • File complaints with authorities

7. Cookies and tracking

We use cookies and similar technologies to improve your experience on our website and mobile app:

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Preference cookies to remember your settings
  • Marketing cookies for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

8. Third-party services

We work with trusted third-party service providers to deliver our services:

  • Payment processors for secure transactions
  • Delivery partners for pickup and delivery services
  • Cloud service providers for data storage
  • Analytics services for performance monitoring

All third-party providers are required to maintain appropriate security measures and use your information only for specified purposes.

9. Contact information

Privacy officer
inquiry@pavitralaundry.com
Privacy hotline
+91 98980 82042
Registered address
Pavitra Laundry Private Limited, T-6, Third Floor, Satyam Plaza, Opp. Suketu Residency, Ankur Char Rasta, Nikol, Ahmedabad, Gujarat 382350. Get directions

10. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to active customers
  • Providing notice through our service communications

The effective date of this policy is prominently displayed at the top of this page.